Fathom Privacy Policy

Last updated: Oct 19, 2020

The Fathom Privacy Policy describes the privacy practices of Fathom’s apps and websites.

Please note that in order to use our apps and websites, you authorize Fathom to transfer your personal information across national borders and to other countries where Fathom and its partners operate, including the United States. The privacy protections and rights of authorities to access your information in these countries may not be equivalent to those in your country. We will only transfer your personal information to these countries where permitted to do so by law and we will take steps intended to ensure that your personal information continues to receive appropriate protections.

If the content or information that you store on Fathom apps or websites contains personal information of other individuals, you must be legally permitted to share the personal information with Fathom.

Summary of Key Points

• Where your consent is required, we will obtain your permission before (i) sending you news and promotional material about Fathom; (ii) accessing information stored on your device relating to your use of, and engagement with, websites and apps and crash reports; and (iii) using automated systems to analyze your content. You can withdraw your consent to such activities at any time.

• This policy explains when we process personal information for our legitimate interests. You can ask us to stop processing this information.

• We use your personal information to enable you to register with Fathom and to provide you with our websites and apps, and other products or services that you request.

• We may provide interactive features that engage with social media sites, such as Facebook. If you use these features, these sites will send us personal information about you.

• We use cookies and other technologies to track the use of our websites and apps.

• There may be places within Fathom’s websites and apps that allow you to post comments, upload pictures, or submit content which will be publicly available where you choose to participate in these activities. We also disclose personal information to other companies in the Fathom family and with advertising and sales partners consistent with your choices. We also share information with third parties we engage to process information on our behalf or when such sharing is required by law, or in certain other situations.

• We transfer your personal information to the US and other countries, which may be outside the country in which you live.

This privacy policy describes how Fathom (also referred to as "we," "us" or "our") will make use of your information in the context of:

• Fathom websites and web-based services (together referred to as "websites");

• Desktop apps and mobile plug-ins or apps (both referred to as "apps") that include a reference to this policy; and

• Fathom’s marketing, sales, and advertising practices.

What information does Fathom collect about me?

Fathom ID, registration, and customer support

When you register to use the Fathom website, create a Fathom login, or contact us for support or other offerings, Fathom collects information that identifies you. This may include some or all of the following:

• Name;

• Date of birth;

• Company name;

• Email address;

• Telephone number;

• Address;

• Country;

• IP address;

• Mobile Device ID;

• Payment/billing information (where an app or website is 'paid for');

• Types of apps and websites of interest; and

• Content of customer support communications.

To help keep our databases current and to provide you the most relevant content and experiences, we may combine information provided by you with information from third party sources, in accordance with applicable law. For example, the size, industry, and other information about the company you work for (where you have provided company name) will be obtained from sources including, professional networking sites and information service providers.

Fathom apps and websites

We collect information about how you use our apps and websites, including when you use a desktop app feature that takes you online. Depending on the app or website, this information may be anonymous or it may be associated with you. It includes:

• IP address;

• Type of browser and device;

• Webpage that led you to a Fathom website;

• Search terms entered into a search engine which lead you to a Fathom website;

• Use and navigation of websites and apps (collected through cookies and similar technologies, or by Fathom servers when you are logged in to the app or website);

• Analysis of your content (e.g., documents, photos, videos, activity logs, and direct feedback from you) which is sent or received using an online feature of a Fathom app or website, or which is stored on Fathom servers.

Fathom emails

Emails we send you may include a technology (called a web beacon) that tells Fathom whether you have received or opened the email, or clicked a link in the email. If you do not want us to collect this information, you can opt out of receiving Fathom marketing emails.

Fathom online advertising

Fathom advertises online in a variety of ways, including displaying Fathom ads to you on other companies' websites and apps and on social media platforms, such as Facebook and LinkedIn. Fathom websites use cookies and similar technologies provided by our own company and other companies that allow us to gather additional information to measure and improve the effectiveness of our advertising. We collect information such as:

• Which ads are displayed;

• Which ads are clicked on; and

• Where the ad was displayed.

Buttons, tools, and content from other companies

Fathom apps and websites may include buttons, tools, or content that link to other companies’ services (for example, a Facebook "Like" button). We may collect information about your use of these features, such as content “liked” and address information in Google Maps. In addition, when you see or interact with these buttons, tools, or content, or view a Fathom web page or app containing them, some information from your browser may automatically be sent to the other company. Please read that company’s privacy policy for more information.

Fathom social networking pages and social sign-on services

We may enable you to sign in to some Fathom apps or websites using a social networking account, such as a Facebook account. Where you give appropriate permissions, we will receive information about you from your social networking account, such as name, location, basic demographic information.

Fathom has its own pages on many social networking sites. We will collect information which you have made publicly available on your social networking account, such as name and interests in our products and services, when you interact with our social networking pages. The social networking sites may provide statistics and insights to Fathom which help us understand the types of actions that people take on our pages. Where applicable, Fathom and the social media site(s) have entered into an arrangement which determines our respective responsibilities.

How does Fathom use the information it collects about me, and what are the legal bases for these uses?

Fathom uses the information we collect about you for the following purposes:

• To fulfill a contract, or take steps linked to a contract: this is relevant where you register to use a Fathom app or website (whether paid, or as a free trial). This includes:

  • Providing you with the Fathom websites and apps for which you have registered, and any other services or products that you have requested;

  • Verifying your identity;

  • Taking payments;

  • Sending you necessary communications (for example, related to payments or expiration of your subscription); and

  • Providing customer service or support.

• As required by Fathom to conduct our business and pursue our legitimate interests, in particular:

  • Providing you with the Fathom websites and apps for which you have registered and any other products and services you have requested;

  • Analyzing your use and measuring effectiveness of our websites and apps to better understand how they are being used so we can improve them and engage and retain users;

  • Sending you information about Fathom products and services, special offers and similar information, and sharing your information with third parties for their own marketing purposes (where your consent is not required);

  • Analyzing your use of our websites and apps, and interaction with our communications, to tailor and customize the website or app, and marketing communications;

  • Using automated systems to analyze your content through techniques such as machine learning in order to improve our services and the user experience (where your consent is not required);

  • Diagnosing problems in our apps and websites;

  • Detecting, preventing, or otherwise addressing fraud, security or technical issues, as well as to protecting against harm to the rights, property or safety of Fathom, our users, or the public;

  • Conducting surveys and market research about our customers, their interests, the effectiveness of our marketing campaigns, and customer satisfaction (unless we need consent to undertake such surveys, in which case we will only do this with your permission);

  • Investigating and responding to any comments or complaints that you may send us;

  • Checking the validity of the sort code, account number and card number you submit if you use a credit or debit card for payment, in order to prevent fraud (we use third parties for this – see “Does Fathom share my personal information?” below);

  • Sharing account information registered under a business email address with employers for account migrations purposes;

  • If we merge with or are acquired by another company or if all or a substantial portion of our assets are acquired by another company, your information will likely be disclosed to our advisers and any other prospective purchaser's advisers and will be one of the assets that is transferred to the new owner; and

  • In connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of information in connection with government agency requests, legal process or litigation).

Where we process your information based on legitimate interests, you can object to this processing in certain circumstances. In such cases, we will cease processing information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons.

• Where you give Fathom your consent or otherwise consistent with your choices:

  • Sending you information about Fathom products and services, special offers and similar information, and sharing your information with third parties for their own marketing purposes (where your consent is required);

  • Placing cookies and using similar technologies on our websites, on our apps and in email communications and the information provided to you when those technologies are used;

  • Accessing information stored on your device relating to your use of, and engagement with, websites and apps and crash reports;

  • Accessing information stored on your device which you allow us to receive through device-based settings (e.g., photos, location and camera) in order to provide certain functionality within our apps and websites; and

  • Using automated systems to analyze your content using techniques such as machine learning in order to improve our services and the user experience (where your consent is required);

On other occasions where we ask you for consent, we will use the information for the purposes which we explain at that time. Where we rely on consent to process data, you can withdraw your consent to such activities at any time.

• For legal reasons:

  • Responding to requests by government or law enforcement authorities conducting an investigation.

  • To detect, prevent, or otherwise address fraud, security, potential illegal activities, or technical issues and software piracy (e.g., to confirm that software is genuine and properly licensed), helping to protect you as well as Fathom.

Where this processing and these disclosures are not strictly required by law, Fathom may rely on its legitimate interests and those of third parties described above.

Does Fathom share my personal information?

Sharing with other Data Controllers

We may share your personal information with other third-party data controllers. The types of third parties your information may be shared with include, our resellers and other sales and advertising partners, retailers, research organizations, advertisers, ad agencies, advertising networks and platforms, information service providers, fraud monitoring and prevention providers, publishers, and non-profit organizations (with your consent, if required). Third-party data controllers may also use Fathom products and services to collect and process your personal information. If you are using an email address that is associated with a business domain (e.g., yourname@businessname.com) to access Fathom's apps and websites, or if you were invited to use the apps and websites by a business, we may provide your personal information to that business.

Sharing for Fraud Prevention Purposes

We may share personal information with companies, organizations or individuals outside of Fathom if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to detect, prevent, or otherwise address fraud, security or technical issues, as well as to protect against harm to the rights, property or safety of Fathom, our users, or the public as required or permitted by law.

Sharing with Data Processors

We may also share your personal information with companies that help us to run our business by processing personal information on behalf of Fathom for the purposes identified above. Such companies include providers of customer support services, payment processing services, fraud monitoring and prevention, email, social media, and other marketing platforms and service providers, and hosting services. We require these companies to protect your personal information consistent with this Privacy Policy.

Other Information Sharing

Fathom may also share your personal information:

• When you agree to the sharing;

• When we are required to provide information in response to a subpoena, court order, or other applicable law or legal process;

• When we have a good faith belief that the disclosure is necessary to prevent or respond to fraud, defend our apps or websites against attacks, or protect the property and safety of Fathom, our customers and users, or the public;

• If we merge with or are acquired by another company, or if all or a substantial portion of our assets are acquired by another company, your information will likely be disclosed to our advisers and any prospective purchaser's advisers and will be one of the assets that is transferred to the new owner.

We may share or publish aggregate information that doesn’t specifically identify you, such as statistical information about visitors to our websites or other, similar statistical information.

Is my personal information displayed anywhere on Fathom’s websites or applications?

There may be places within Fathom’s websites and apps that allow you to post comments, upload pictures, or submit content for others to see. Sometimes you can limit who can see what you share, but there may be places where what you share can be seen by the general public or other users of the app or website. Please be careful when you share your personal information. Do not share anything you wouldn’t want publicly known unless you are sure you are posting it within an app or website that allows you to control who sees what you post. Please note that when you post messages on certain user forums on our websites and app, your email address or name and/or profile photo may be included and displayed with your message.

Is my personal information secure?

We work hard to protect your personal information. We employ administrative, technical, and physical security controls where appropriate, such as encryption and strict contractual confidentiality obligations for employees and contractors.

Where does Fathom store my personal information?

Your personal information and files are stored on Fathom’s servers and the servers of companies we hire to provide services to us.

Does Fathom transfer my personal information across national borders?

We may transfer your personal information across national borders to other countries in compliance with applicable laws.

Will this privacy policy change?

Occasionally, we may change this privacy policy to allow Fathom to accommodate new technologies, industry practices, regulatory requirements or for other purposes. If we do, we will change the "last updated" date at the top of this policy and the revised policy will be posted to this page so that you are aware of the information we collect, how we use it, and under what circumstances we may disclose it. Under certain circumstances (for example with certain material changes) we will provide notice to you of these changes and, where required by applicable law, we will obtain your consent. Notice may be by email to you, by posting a notice of such changes on our apps and websites, or by other means consistent with applicable law.